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Regulations for Handling Public Complaints by the Department of Commerce of the Ministry of Economic Affairs

August 2004

  1. These procedures were formulated to improve public services and to provide a channel for complaints from the public.
  2. If citizens have any complaints or suggestions regarding the public services provided by this Department, please visit the "Director General's Appointments with the Citizens" website and fill out the details in the "Department of Commerce's Mailbox," or email your suggestions to docmail@moea.gov.tw.
  3. Public suggestion boxes and forms are also provided at service sites, in order to facilitate service complaints.
  4. This Department shall issue a written reply or email to the complainant within one week after it has received the complaint.
  5. Citizen complaint cases shall be reviewed by the Department regularly. The Department shall make recommendations for improvement and require the various public service sections of this Department to make improvements.
  6. If the citizen complaint involves or violates any public servant service regulations, the Department shall issue the appropriate punishment to the negligent party according to the circumstances.
  7. This procedural rule shall be implemented on the date of publication.