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Regulations for Handling Public Complaints by the Department of Commerce of the Ministry of Economic Affairs

October 2021

  1. These procedures were formulated to improve public services and to provide a channel for complaints from the public.
  2. Please leave your suggestions or comments on our service at the Director's Mail Box. We are looking forward to hearing from you.
  3. Public suggestion boxes and forms are also provided at service sites, in order to facilitate service complaints.
  4. This Department shall issue a written reply or email to the complainant within one week after it has received the complaint.
  5. Citizen complaint cases shall be reviewed by the Department regularly. The Department shall make recommendations for improvement and require the various public service sections of this Department to make improvements.
  6. If the citizen complaint involves or violates any public servant service regulations, the Department shall issue the appropriate punishment to the negligent party according to the circumstances.
  7. This procedural rule shall be implemented on the date of publication.